Looking at local small businesses around Lexington and Central Kentucky, they’ve all made a wide variety of website design choices. Some of them were beautifully and skillfully crafted, and… some of them were not. But hey, there’s still hope!

In today’s digital age, having accessible online information is crucial for success. Just having a website isn’t enough, though. What matters is what’s on your website. How it looks, how easy it is to use, and how well it meets user expectations.

What Not To Do

Let’s take a look at what not to do when creating an appealing website, and I’ll show you what you should do instead along the way.

You’ve read this far for one of three reasons:

  • You want to learn how to optimize your website for the best consumer engagement and interaction
  • You’re worried that your website is ugly and came here for peace of mind that it isn’t
  • You had nothing better to do and the catchy title of this article gave you a few molecules of serotonin.

No matter the reason, you’re here for a solution, so let’s dive right in. Before we discuss any more, take a look at this website: http://thebiguglywebsite.com/. (Don’t worry, it’s safe for work!)

Are your eyes bleeding yet?

We know your website can’t possibly look this bad, and we also know that this website is TRYING to look bad. Now, what are the chances you scrolled down to see what was listed on this site? If they had a link that gave out a million dollars at the bottom, chances are that you wouldn’t have walked away with a penny.

Consumers don’t want to engage with unattractive content. Think of your own website content for a moment. If somebody looked at it and felt the same way you just felt, do you think they would stay and interact with it? Probably not.

Start by thinking of all the things you’ve hated on websites you’ve visited in the past. Chances are, one or more of these was on your list. If they weren’t, they will be now.

1. Ugly domain

Do you find it easier to go back to a website with a simple domain like website.com (an example), or do you prefer to type in totallyradwebsite123.com/data0=184/net%/main%home%page

Lexington website design ugly url

Or would you rather just type totallyradwebsite.com?

Google Searches

You may be saying, “But hey, I just Google the name and click on the link!” Sure that might work for you, but would you be happy having to find your favorite and most visited websites by Googling them every single day? You’re better off having a website that people can remember if they choose to. A URL that people can type directly into their browser.

A consumer’s first impression of a website is largely design-related, which includes a neat and tidy domain. An easily-remembered domain name also means they can pass on your website through word of mouth – typing it to their friends, or saying it aloud for them to write down.

2. Long loading times

Lexington web design slow loading time

The loading wheel of death!

Consumers hate waiting. This is the digital age of instant information. It takes consumers only a split second to form an opinion about your website. That tiny amount of time shouldn’t be spent on a blank loading screen! Even worse than that, if there is a long loading time every time a consumer tries to interact with your website or navigate the different pages, they are going to get increasingly annoyed.

Here is the worst case scenario:

You have a consumer in Lexington who is ready to buy from your online shop, they start gathering up products into their cart, but your website design was so slow they get fed up with waiting and instead buy from your competitor. Want to avoid the tragedy?

Keep it fast!

3. Complicated or overwhelming interface

Does your website have too many buttons on it? Are people being bombarded with information? People are being trained to ignore huge amounts of website content due to websites crawling with ads. Keep it simple and focus on important topics or focal points that they can engage with. With plenty of consumers abandoning a site due to poor design, you can’t afford to hide your crucial information in text-garbage. Don’t lose consumers because they can’t find where you hid the crucial information on your jumbled page.

4. Automatic music or videos

Many people listen to music while they work or surf in their free time. If you’ve ever noticed a little speaker icon on the right side of your internet tabs, it means that sound is coming from that page. Many people’s first instinct is to kill that tab because it’s forcing disruptive sound onto their experience! Autoplaying audio or visual content can cause valuable consumers to leave your site.

If you have videos on your main page, great! Just make sure you let people click the play button on their own. At the very least, it will give consumers a chance to silence their other music and video sources before they listen.

Ale-8-One Website

5. Website doesn’t scale

Do you always look at a website on your computer, or do you sometimes use your phone or tablet? Don’t you hate it when you’re interacting with website content on your phone and you have to scroll all the way to the right to read the full line and then scroll all the way back for the next line?

It’s terrible!

Make sure your website bends and twists to fit every screen—this is called responsive web design, and it’s very important. If people don’t realize your website actually operates differently on their smaller screen, you’ve done something right.

6. Irrelevant Content

Website content needs to be geared toward making the consumer want to interact and engage with it. The topics, therefore, have to stay on-topic to what your website is generally about! This is both good for web design, and for general SEO purposes as well.

If you run a law firm out of Lexington, then your website design should focus on law-related topics, and Lexington-centric law topics if you have them! One mistake many new website creators make is posting anything that comes to mind, which makes the site more confusing for new visitors. If you want to talk about personal topics, or opinions about local news, have a different site for that.


Your website content is one of your most important marketing tools. Whether or not people engage can mean the difference between one dollar and one million dollars in revenue. Whether you live in Lexington, Lancaster, or a little lake town, it’s worth it to take the time to make your website design beautiful.

If you liked this article, check out our other articles on business tips for website design, marketing, advertising, and social media. You can also reach out to us here or on Facebook for questions or project ideas.